Frequently Asked Questions (FAQs)
Ordering & Payment
Simply choose your curtain style, input your custom measurements, and proceed to checkout. Our ordering process is quick and secure.
We accept:
- Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Klarna (Pay Later & Installments)
- Sofortüberweisung (Immediate Transfer)
If you need to make changes, please contact us as soon as possible by phone at +1 (201) 555-5555. We cannot guarantee changes after production has begun.
Shipping & Delivery
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
As all our curtains are made to order, delivery usually takes 7–14 business days after payment confirmation.
Shipping is free for all orders within Germany.
Yes. Once your order is shipped, we will send you a tracking link via email.
Product & Customization
Absolutely. All BTTO curtains are tailor-made based on your specifications. Simply enter your measurements directly on the product page.
Yes! We offer free fabric swatches so you can feel the texture and view the colors before placing an order.
Each product page includes a detailed measuring guide. You can also check out our full measurement instructions here. If you need help, we’re happy to assist by phone or chat.
Returns & Exchanges
Since all curtains are custom-made, we do not accept returns unless the product is defective or damaged in transit.
Please email us at sales@btto.comwith photos of the issue within 5 business days of delivery. We'll resolve it as quickly as possible.
Contact & Support
- Phone: +1 (201) 555-5555 (Mon–Fri, 7 AM–7 PM GMT+1)
- Email: Use our Contact Us page (responses within 1–2 business days)
- Live Chat: Available on the bottom-right of your screen when we’re online
General Questions
No, we operate exclusively online. This helps us keep prices fair while offering made-to-measure quality.
Yes. A VAT invoice is automatically sent to your email after the order is confirmed.